Company Profile

Based in the Pacific Northwest, Gainen Surveys LLC (formerly The Survey Company) has been conducting online surveys since 1997. Offline, we have been designing, collecting, analyzing and interpreting results of surveys for nearly two decades.

We draw upon our expertise, experience, and technology partnerships to create the right solution for your needs.

Our personalized, proactive project management ensures that your project is completed on time and within your budget constraints.

Our high-impact reports simplify the all-important challenges of communicating and acting on your survey results.

Whether your surveys are simple or complex, frequent pulse-checks or an annual global event, our mission is to deliver timely, targeted feedback to inform your planning and decision making.

Principals
JOANNE GAINEN, Ph.D., President
Joanne Gainen, President and Senior Survey Consultant, helps managers and consultants reliably and painlessly obtain online customer and employee feedback and analyze results for maximum impact on business objectives.

Joanne established her first business, The Survey Company, in 1996. Her passion for streamlining data collection and reporting led her to focus the company exclusively on Internet surveys, including online 360-degree feedback assessments and more recently, online focus groups.

Drawing on her background in instruction and research, Joanne uses statistical analysis, high-impact charts and brief narrative explanations to clarify results and simplify interpretation. These tools enable organizations to set priorities based on a sound, statistically valid understanding of what drives strategic business outcomes such as employee morale and productivity or customer satisfaction and loyalty.

Joanne works with clients to tailor surveys and reports to their specific organizational needs and culture. She is a psychologist (Ph.D. University of Washington) with nearly 20 years of experience in design, management, and analysis of surveys for individual and organizational feedback and development.

PAMELA G. LAGER, Avatar Client Loyalty Group LLC
Pamela built a Client Loyalty program that became the hallmark of a major financial technology services company, enabling it to command a price premium when going public in 2008. She incorporated best practices drawn from her experience in education, sales, and business management and designed a program for maximum accountability and impact across all business units. Pamela has a Bachelors’ of science degree from the University of Wisconsin, a Masters’ of science degree from Cardinal Stritch University and a program certificate from Harvard University. She has worked in business on a national level and internationally as well.

Pamela has authored:

• “Building Loyalty Among Executive Level Clients”
• “Surveys: Science or Art? Obtaining Sound Objective Feedback from Clients”
• Start Your Start Up on the Right Foot and Use the Gift that Keeps on Giving
• Your First 120 Days: Lasting Dividends or Business as Usual