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Client Feedback

"The time between the decision to implement a survey and when it was desired to be ready was incredibly short. Joanne [Gainen] was able to meet our needs and deliver. She reviewed the survey questions with me for the most strategic wording, and even proactively designed the survey web page using design background from Polycom's own company website, which helped create continuity and a professional look... She was able to suggest statistical analyses as well as different reports pulled from the data to give me what might be of best use to me..."

Holly Wilson, Polycom, Inc.

Gainen Surveys, online survey services
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Doing a Survey May Look Easy, But Many Surveys Underperform

When you invest time and resources in a survey, you want to be confident that:

  • Your survey asks clear, focused, relevant questions. Too many surveys confuse, irritate or bore participants. How we can help
  • Respondents will complete the whole survey. Many surveys are much longer than they need to be. Result: respondents quit before they answer all the questions. It's a costly disappointment when a survey fails to yield enough valid or completed responses to lend credibility to the results. How we can help
  • Implementing the survey will be efficient and trouble-free. Technical problems can cause irretrievable loss of data, not to mention creating bad feelings, damaging your credibility, and prompting a flurry of email from frustrated would-be respondents. How we can help
  • Results will be clear and easy to understand. Somewhere between bare-bones charts and highly technical explanations lies the ideal, practical, annotated graphic summary of your results. How we can help
  • You will gain valuable insight for decision making. On the back end, you may be missing out on the most significant learning your survey has to offer, simply because the analysis does not go far enough. Read our article, When Less is More: Fewer Reports, More Business Intelligence .

 

Make Sure Your Survey Gets the Attention it Deserves

Whether you need help with a complete survey design and analysis or third-party online administration of a survey you have already written, Gainen Surveys provides prompt, affordable, expert service.

Survey Design


We help you build on your past surveys or build a new survey from the ground up. We specialize in design of Customer and Employee surveys. Learn more.

Online Implementation


If you have already designed your survey, let us program the survey, set up your invitations, and collect your data online. Choose anonymous surveys, password protection, or automated linking of responses to your pre-loaded customer or employee data. Learn more.

Analysis and Reports


Within hours after your survey period ends, you will receive a report showing how respondents answered each question. Within 1-2 weeks, we will provide you with tables, cross-tabs, colorful charts, and/or professional statistical analysis and executive reports. Learn more.

Online focus groups


Our professionally designed online focus group system offers a unique, usef-friendly alternative to "chat rooms" and face-to-face groups. It is ideal for geographically dispersed managers and busy, difficult-to-reach, executives. Learn more.

 

Call us toll-free, 877-666-2486, to discuss how we deliver results that matter for your business objectives. Or complete our contact information form to let us know how we can reach you.


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