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Faced with high turnover and escalating costs, the director of an internal customer support group wanted to know what could be done to improve morale and effectiveness of a major customer support group... [more]


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Employee Feedback Can Give Your Company a Significant Competitive Edge

Employees are in a unique position to observe the day-to-day functioning of your organization. Yet many companies do not take the simple step of asking employees for systematic, structured feedback.

Here are just a few of the vitally important questions a well-designed employee survey can answer:

  • What motivates your strongest employees to do their best?

  • Do your employees have the tools, skills, and authority they need to create magic for their customers?

  • Do your employees have the opportunity to use their strengths every day at work?

  • Do your employees believe it is "safe" to report illegal, unethical, or discriminatory behavior?

  • Do your employees believe your company provides growth opportunities as well as training and development to support their career aspirations?

  • Do your employees have faith in the company's direction and leadership?

  • What percentage of your employees are actively seeking positions outside the company?

  • What can you do to keep your best employees when your competitors start hiring again?

We help small to medium-sized organizations that have a sincere desire to obtain high-quality, relevant employee feedback, but are not in a position to invest tens of thousands of dollars in custom survey design, implementation, and analysis.

A customized or semi-customized survey helps to ensure that your survey addresses current hot-button issues. We'll work with you to build a survey based on your unique issues and culture.

"Gainen Surveys helped us construct a survey that really got to the heart of our HR issues."
—Bernadette Mendoza, CSAA Organizational Consultant.

Customization need not be expensive.

We recognize the value of comprehensive custom survey development. The process often involve extensive pre-survey interviews and employee focus groups. These highly interactive methods convey the message that your organization values employee participation, open communication, and collaboration. At the same time, we recognize that an in-depth design process may exceed the time and resources available to HR and OD managers already pressed to do more with less.

We work with you to streamline your survey development phase, for example, by:

  • Helping you focus your survey on your most pressing business concerns
  • Building on existing resources to accelerate the design process (our survey models, your prior surveys, informal pre-surveys by email, online focus groups)
  • Coaching your internal team to do the initial design
  • Providing feedback on a draft survey designed by your internal team

After the survey, we will extract the full meaning of your results and present concise, high-impact reports.

We will conduct a thorough statistical analysis and present key results in a concise, highly visual format to point out key strengths, potential strengths and vulnerabilities, and top priorities for improvement. Examples [link to report samples]

We will also prepare a complete set of tables and charts, with breakdowns for specific departments. Or you may choose to prepare your own reports.

Want to learn more about how to make your survey a winner? Read our article "Have you overlooked your best resource for creating a great survey?"

What will it cost?

The cost of our employee surveys depends primarily on how deeply we are involved in customization and the type of reports required.

Call us toll-free, 877-666-2486, to discuss how we deliver results that matter for your business objectives. Or complete our contact information form to let us know how we can reach you.


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