Our Mission

We help small- to medium-sized organizations obtain direct, actionable, affordable survey feedback and identify changes needed to build client and employee satisfaction, engagement, and loyalty.

Our collaborative approach complements your own business insights with direct quantitative feedback and qualitative understanding to enrich your decision-making and action planning. Our personalized, proactive project management leaves you free to focus on communicating and acting on your survey results.

Whether your surveys are simple or complex, frequent pulse-checks or an annual global event, our mission is to deliver timely, targeted feedback to inform your planning and decision making.

Our Team

JOANNE GAINEN, Ph.D.
Owner and Principal Member/Manager

Joanne helps organizations reliably and painlessly obtain online customer and employee feedback and analyze results for maximum impact on business objectives. Joanne established her first business, The Survey Company, in 1996. Her passion for streamlining data collection and reporting led her to focus the company exclusively on Internet surveys, including online 360-degree feedback assessment.

Joanne is a published psychologist (Ph.D. University of Washington) with over 20 years of experience in design, management, and analysis of surveys.

CARRIE BEAM, Ph.D.
Carrie Beam Consulting
Data Mining and Predictive Analytics

Carrie Beam brings a unique background combining academic research, management consulting, and a knowledge of e-commerce. She earned a Ph.D. in Industrial Engineering from the University of California at Berkeley, and a B.S.E. in Civil Engineering and Operations Research from Princeton University.

Carrie is active in the field of data science through her consulting work, graduate-level teaching, speaking engagements, and articles published in academic and business journals.