Professional customer and employee survey design, administration, and reports

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Survey Analysis and Reporting

Report Options
Choose the type of reports that best meet your needs. We summarize your results, then dig into your data using statistical analysis make sense of the numbers. Our Executive Reports identify strengths, pinpoint problems and clarify priorities to help you improve employee satisfaction and engagement, customer loyalty, or other business outcomes.

  • Quick Overview: The day your survey closes, you’ll receive a link to results for each item in your survey.
  • Filtered Management Reports: Online reports display results for individual business units, regions, or other important segments of your population.
  • Detailed Results:We summarize results in tables and charts to highlight strengths, weaknesses, and comparisons between segments in your data such as departmental or regional differences.
  • Executive Reports: Within two weeks after the survey close date, you have the option to receive a concise, non-technical executive report, typically in PowerPoint format; presented on-site or via telephone conference call.

Statistical Analysis
Statistical tools enable organizations to set priorities based on a sound, statistically valid understanding of what drives strategic business outcomes such as employee morale, engagement, and productivity or customer satisfaction and loyalty. In-depth analysis is essential to extract the key business intelligence from your data.

  • Significance Testing tells you whether differences between customer segments are random fluctuations or facts worth paying attention to.
  • Trend Analysis tells you whether changes over time are meaningful.
  • Key Driver Analysis identifies product and/or service attributes that have the greatest impact on overall satisfaction and loyalty.

Our clients get results that make a difference

“As a result of our culture survey, the VP has set up regular monthly meetings between the Customer Service Division’s leadership team and 10 employees. The emphasis now is on listening — something we found we were not doing enough of. Good ideas were being ignored because they did not come from the ‘right’ people. We learned that to avoid antagonizing customers, support reps were devoting hours to unprofitable help sessions with customers who had not attended training. We’re now finding new ways to save money and increase employee satisfaction. In the long run, we hope this will help us retain valued employees as well.”